Support
Need help with Honest Scanner?
- Email: support@honestscanner.com
- GitHub Issues: github.com/StockGorilla/honest-scanner-legal/issues
We usually reply to email within 1–2 business days.
Common questions
How do I restore my Pro purchase on a new device?
Open Settings in the app → Restore purchase. Make sure you're signed into the same Apple ID that made the original purchase. Pro Lifetime supports Family Sharing.
I forgot my document password.
Password-protected PDFs cannot be recovered without the password. We never store, transmit, or receive your document passwords, so we cannot help decrypt a locked file. The original unlocked PDF was preserved in the app when you locked a copy — check the doc detail page for it.
Where are my scans stored?
On your device only. Nothing is uploaded to our servers. Uninstalling the app deletes every scan.
Can I use this on iPad?
Yes. Honest Scanner is a universal app — one purchase covers iPhone and iPad. iPad gets a two-column layout in landscape, a folder drawer in portrait, and Apple Pencil support on the signature screen.
Do you have an Android version?
Not yet. iOS is our sole focus for v1.
A feature broke after an update.
Force-quit the app and reopen it. If the issue persists, email us with the app version (Settings → Version) and a short description.